6 - Incident Investigation - 5 Why’s Workshop

In relation to incident investigations, the 5 Why’s Technique is a well-known process that aims to distinguish an incident’s visible symptoms from the underlying latent root causes. Many organisations either use this technique for low level incidents or require this process to be completed in conjunction with the Incident Cause Analysis Method (ICAM).
While the end process from conducting a 5 Why’s can be beneficial in identifying the root causes of an incident, the key process steps and questioning technique are critical to ensure an effective outcome.  This workshop will address how to ensure all phases of the incident are addressed and latent issues identified.    

Everything you need for the day is all included: printed manual, pens, pads, great content delivered by a knowledgeable and highly experienced trainer, as well as morning and afternoon teas, along with a delicious lunch for the full day courses.
For individual enrolments please use the Single Enrol button at the bottom of the page. 
For group bookings or to request a tailored session, email courses@ausmanagement.com.au with the course name and date you are interested in.


Target Audience:

This workshop is designed for personnel who are required to utilise the 5 Why’s problem solving technique as part of incident investigations.  Learn the key principles to ensure the process effectively identifies and addresses the root causes of an incident.

Learning Outcomes:

  • Identifying the key events to apply the 5 Why’s to
  • How to distinguish symptoms and root causes
  • Phrasing the right questions to identify the control points within an organisation
  • Compiling robust recommendations

Learning Methods:

Program Benefits:


Upcoming Workshops

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